TL Assisting, Remote Business Solutions

About me

Hi, I'm Tiana.

I help small business owners take administrative work off their plate.

I run TL Assisting, LLC, a fully remote virtual assistant business. I started it in 2023 so I could be my own boss, work on my own time and terms, be present with my family, and travel without needing anyone's approval.

Before that, I spent 16 years working in healthcare administration, pharmacy, and property management. Along the way I learned how hard it is to find someone who is both trustworthy and willing to work hard. That is exactly what I aim to be for my clients.

I am also a small business owner, so I understand what it feels like when the to-do list never ends.

Tiana Langevin, founder of TL Assisting

Based in Upstate New York, working with clients remotely.

What it is like to work with me

Trust

Trust is the center of my business. It is why my clients stay.

Confidentiality

I never share client information or names. Your business stays your business.

Real partnership

I work as a dependable extension of you, not a task-taking machine.

Clear communication

You get updates in the channels you actually use, kept short and useful.

Illustration of Tiana working at her desk
Illustration by @DollEyedDrew

Where I do my best work

I love creative work like logos, social posts, and marketing designs, cleaning up overloaded inboxes, bookkeeping, and setting up practical AI tools. If that is where you need help, we will get along well.

The experience behind the help

Over 16 years I have worked in fast-paced offices where accuracy, follow-through, and clear communication were part of the job every day.

  1. 2021 to 2024

    Property and project management

    Managed multiple properties for clients, directed vendors, wrote recurring service contracts and work orders, coordinated on-site meetings, and verified invoices.

  2. 2018 to 2021

    Healthcare administration

    Built a workflow to review and schedule incoming referrals and streamlined several departments to a 24 to 48 hour turnaround. Created reports and graphs to track trends, led a data migration between two records systems, set up virtual appointments and tech support for patients during the pandemic, and managed multiple provider schedules. Led the department in call volume and accuracy and was offered a team lead role.

  3. 2010 to 2018

    Pharmacy technician

    Eight years in a detail-heavy, customer-facing role.

    [ADD MORE PHARMACY DETAILS]

BS in Information Technology, Kaplan University, Summa Cum Laude (2013)

AAS in Business Administration, Kaplan University, Summa Cum Laude (2012)

Always learning

AI Integrator certification

In progress

QuickBooks bookkeeping certifications

In progress

I already provide bookkeeping and AI integration support. These certifications add formal credentials to work I already do.

Completed Virtual Savvy program, 2023

Skills

  • Data entry
  • Documentation
  • Database management
  • Data analytics
  • Website design and administration
  • Digital media
  • Customer service
  • Filing
  • Google Workspace
  • Microsoft Office
  • Canva
  • Claude
  • Zoom
  • Adobe Suite
  • HTML

We will probably work well together if...

  • You already run your business and have processes in place
  • You value a real, respectful partnership
  • You are ready to hand off work and trust someone to handle it

Want to see if we are a fit?

Book a free call and we will talk it through.

Book a call